Hyatt Regency Aruba Gives the Finger to World of Hyatt Members

When a resort program promotes that you should use factors for any ‘standard room’ accessible on property, you assume which means the commonest room at the resort. It doesn’t. It means the worst or lowest class room at the resort.

And some lodges use this to forestall members from utilizing their factors. Hyatt has had actual issues with this at some of its premier properties.

They’ve performed whack-a-mole fixing points with non-compliant lodges like the Hyatt Regency San Francisco.

But there’s an enormous gap they haven’t been in a position to do something in any respect about: simply making a room sort that’s worse than all the others, and promoting it for just some bucks much less. No one of their proper thoughts would guide it on money, but it surely turns into the just one accessible on factors. It’s the sport that the Andaz Maui performs. The loopy factor is that it’s not even rogue possession there, Hyatt owns the Andaz Maui and so they nonetheless play video games with stock.

Another resort that’s been sticking it to program members is the Hyatt Regency Aruba.

Hyatt Regency Aruba, credit score: Hyatt

It’s a class 6 resort like the Andaz Maui, Andaz fifth Avenue, Park Hyatt Vienna and Park Hyatt Maldives. An award right here runs 25,00zero factors per night time if it’s accessible. However I couldn’t discover any awards at this property in any respect so I reached out to Hyatt to ask what was occurring.

I shared that even when charges are comparably low at this property throughout the off season, the place the place Garden View king and two queens can be found, I couldn’t discover award nights. (In the previous Garden View rooms have been hooked up to the award price plan.)

After every week and a half a Hyatt spokesperson tells me they have been in a position to “connect with the property and resolve the issue.”

They say that the “hotel should now offer World of Hyatt redemption nights available in their standard room type (QUEN- 2 beds)”

It appears there’s a room sort for the standard room with no view, that the backyard view is just too good for the resort to give to World of Hyatt members redeeming factors. That’s regardless that the resort’s web site claims that a normal room has beautiful views.

Apparently in the previous “the hotel would add additional room types to their ‘standard’ category for award redemptions when the hotel’s demand was low.” However they’re not doing this. I’ve been unable to discover any nights the place redemptions can be found — not in off-season, nor for the final day of the reserving window the place you wouldn’t assume any room sorts can be bought out but.

Hyatt tells me that “there is scattered availability from 1 to 3ish nights off and on throughout the next few weeks.” And that at present there are 22 out of 357 ‘standard’ rooms eligible for redemption at this property.

According to Hyatt’s spokesperson the present scenario “is not in violation to the program terms, it caused guests much confusion when these rooms would only offer redemption nights at certain periods of time.” However they’re “are in further conversations with the hotel to evaluate returning 1VWK roomtype back to permanent redemption inventory.”

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