Delta is apologizing after certainly one of their staff in Portland was caught on video telling a buyer, “You can take my f’ing picture if you want to, a-hole.”
The passenger’s flight from Honolulu to Portland — operated by Delta as soon as every week on Saturdays — was “delayed twice on February 11” earlier than they moved him to a Hawaiian Airlines flight. However his luggage had been despatched individually on Delta.
He went to Delta’s baggage declare workplace and that’s when the altercation ensued.
Delta has issued a press release,
The actions displayed by this worker don’t in any manner replicate the usual of customer support and professionalism we anticipate from our staff. This conduct is unacceptable and we have now reached out on to the shopper and apologized.
My first response in seeing the video above was that we don’t know what was stated within the change earlier than the video begins together with and particularly what the passenger stated (though the worker’s response is clearly inappropriate regardless).
It seems nevertheless that the passenger posted extra and longer video to their Facebook web page. The baggage agent argues that as a result of he flew Hawaiian he has to speak to Hawaiian and can’t be helped by Delta. (There’s extra video context on Facebook as nicely.)
Delta supplied the person a $200 voucher. (That appears very weak to me.) They additionally delivered his baggage. And they report that the worker “has been suspended.”